Telephone Voice Logging & Call Recording

Telephone Voice logging and call recording, offers solutions for all sizes of businesses – from small and medium – to large-sized enterprises with multiple locations.

Our Telephone Voice Logging  & Call Recording  software helps companies in a variety of industries – including call centres, collection agencies and law firms, financial institutions, insurance agencies, healthcare clinics/medical providers, educational institutions, government, assisted living/retirement facilities, hospitality, and real estate – to reduce overhead costs and enhance their customer service efforts by recording phone calls that can be easily retrieved, played back and shared throughout the organization.

Telephone Voice Logging  & Call Recording is compatible with virtually all leading telephone communications systems, Voice log solutions can be used with IP, digital and hybrid phone systems and deployed on single or large multi-location environments. Voice Logging & Call Recording helps organizations enhance customer satisfaction, facilitate dispute resolution, improve regulatory compliance and impact their bottom lines with quick and tangible ROIs.

Click on the link below to understand the requirements in terms of the “act”

http://www.info.gov.za/acts/2002/a70-02/

 

 Telephone Voice logging and call recording

Recording for Single Telephone Line RedTin

Record,monitor and e-mail all conversations at a great price. Analogue & Digital Extension Recording:Single Line Telephone Voice Recorder with networking RedTin Voice Technology Systems The RedTin Telephone Voice Recorder is ideal for businesses that want a cost effective telephone Telephone Voice Logging & Call Recording system.

Any company handling value transactions (phone conversations in which critical information is transferred) needs to record all telephone calls for liability protection purposes. Telephone Servicing, Telephone Banking, Telephone Marketing, Telephone Insurance and financial trading by telephone are just a few examples that require telephone Telephone Voice Logging & Call Recording for verification and dispute resolution. 

 

 

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Telephone Voice logging and call recording

USB Voice logging. Handles 2/4/8/16 lines or extensions

Telephone Voice Logging & Call Recording for Analogue Telephone Line – Voicelog USB
Dual channel analogue voice recorder,Record,monitor and e-mail all conversations at a great price.


Multiple Channels Voicelogging / Voice Recorder : Voicelog USB is a  Telephone Voice Logging & Call Recording  System for a multiple channel telephone recording system that uses PC and Recording USB buffer to record telephone conversations, dialled numbers and caller IDs. 

General Voicelog Features:

 

  • Records up to 16 Channels simultaneously and automatically on one PC.
  • Logs dialed number(DTMF) and receives Caller ID.
  • Stores record files to hard disk.
  • Find and Play recordings indexed by date, line number, caller ID, or DTMF number dialed , from local or other computers on local area network(LAN).
  • Convert recordings to wave files which can be played in Microsoft Media player.
  • Robust design and simple interface for fail-safe but user-friendly day to day operation

 

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 Telephone Voice logging and call recording

Telephone Voice Logging & Call Recording-30 Channels PRI Voice Logger:

    • Telephone Voice Logging & Call Recording  for 1 Pri Digital ISDN Channel – Voicelog 30 Recording card
    • Record 30 Digital Channels at once
    • Add up to 2 x 30 port Pri Voicelogger PCI cards (60 Digital voice channels) automatically in one server
    • Logs DTMF dialed numbers and receives Caller ID Stores record files to HDD or remote location
    • Search feature allows you to find and lay recordings indexed by date, line Number, caller ID or number dialed (DTMF)
    • Search across local or computers on local area network(LAN)
    • Convert recordings to wave files which are playable in Microsoft Media player

 

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Telephone Voice logging and call recording

 

 
Telephone Voice logging and call recording

 

 

 

 

Voicelog 4001 – DAR4001 Stand Alone Single Line Call Recorder-No PC Required

Specifications Dual Caller ID display: FSK and DTMF. Automatic & Manual Telephone Recording. Scene(conference) Record & Home Memo via MIC input Product Description The DAR-4001 is one Standalone Telephone Recorder with Answering Machine for analog line, works independently without PC. Answering Message function: After 3-12 times ring(no one answer it), the caller can leave message to the device automatically. (Enable DAR-3001 on answering machine when user is not available. Allow user to access remotely access for new message retrieve.) Voice Mail(leave message); Automatic & Manual Telephone Recording; Scene(conference) Record; Home Memo; Music Player.  (call data record) info like: voice recording, start time and date, call in/out numbers. Recording includes the complete CDR

  • 1-Line Standalone Answering and Telephone Logger.
  • Dual Caller ID display: FSK and DTMF.
  • Include the complete CDR(call data record) info.
  • Enable DAR-3001 on answering machine when user is not available(Voice Mail System).
  • 1 Group 30 seconds OGM recorded message.
  • Outer line remote to inquire message via password.
  • 4G SD card to record 130 hours.
  • Real-time monitor, Manage and back up recordings.
  • Embedded playback with high quality speaker.
  • Automatic & Manual Telephone Recording.
  • Scene(conference) Record & Home Memo via MIC input.
  1. Answering Machine(Voice Mail Sys) Enable 4001 on answering machine when user is not available. Allow user to access remotely access for new message retrieve.
  2. Complete call records – Record call conversation, Call Type, Date, Time, Incoming / Outgoing No., Call duration, recording duration and so on.
  3. Real-time monitor, Manage and back up recordings
  4. Automatic & Manual Telephone Recording – Records all automatically as default or configures it as manually start.
  5. SD card storage – 4G SD Card to record 130 hours Telephone Conversation.
  6. High quality speaker Hi-powered speaker allows to playback audio record clearly.
  7. Outer line remote to inquire message via password.
  8. Dual Caller ID Display: FSK/DTMF
  9. 1 Group 30 seconds OGM recorded message. 

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 Telephone Voice logging and call recording

Telephone Voice Logging & Call Recording Voip Call Recording Solution

VoIP recording is based on innovative packet sniffing technology that allows it to be considerably less expensive than analogue-based recording systems. All calls are recorded directly from IP network and archived on disk storage.

  • Increase customer satisfaction
  • Improve agents productivity
  • Resolve disputes
  • Increase security
  • Comply with legal requirements
  • Reduce costs

 

Important Things to consider

 A Telephone Voice Logging & Call Recording  system is more than just a phone tap. The ease of finding, playing and handling recorded calls is one point that distinguishes a good from a bad call recording software solution. 

Others are:

  • Speed of call retrieval from a large number of recorded calls
  • High storage capacity
  • Audio compression (use less disk space)
  • Audio encryption (only intended parties can listen),
  • Selectively recording only the local (agent) or only the remote party (customer)
  • To manually control which calls should be recorded,
  • Delivery of call recordings to the call participants by e-mail,
  • Automatic management of recordings (e.g. automatically deleting recordings that are older than the necessary storage time)
  • Network wide operation (client-server software)
  • The ability to listen into life calls
  • Speed of call retrieval from a large number of recorded calls
  • High storage capacity
  • Audio compression (use less disk space)
  • Audio encryption (only intended parties can listen)
  • Selectively recording only the local (agent) or only the remote party (customer)
  • To manually control which calls should be recorded,
  • Delivery of call recordings to the call participants by e-mail
  • Automatic management of recordings (e.g. automatically deleting recordings that are older than the necessary storage time)
  • Network wide operation (client-server software)
  • The ability to listen into live calls

Key features:

  •  Flexible
  •  Scaleable
  •  Reliable
  •  Entirely software-based
  •  Unobtrusive technlogy
  •  Multiple recording options
  •  Intuitive calls search and replay
  •  Web-interface
  •  High compatibility
  •  Security

 System Requirements 

  • Windows 2000, 2003, XP Pro, Vista, 7
  • 8 MB disk space per hour of conversation

 

 

 

 

 

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