Hosted PABX one of the latest spin offs of business telecom technology. Hosted PABX technology allows small and medium-sized businesses to have a sophisticated telephone system without the investment in telephone equipment. In fact, the entire telephone system is operated and maintained by your Voice-over-IP (VoIP) service provider. A Hosted PABX lets employees work from their home, a hotel or on their cell phone while still being connected to the same office telephone system. Just like large organisation telephone system, you can transfer callers, put them on hold with music, set up conference calls or have the phone answered by an automated attendant who can direct callers to different departments.
Key concepts behind a Hosted PABX service:
- Your telephone system is “hosted” or operated by your provider
- Works with your existing telephone service or completely replaces it
- Can be used with landlines, mobile phones, VoIP service or might include VoIP service
Complete with a full suite of telephone features at a price every company will love, our Hosted PABX is the phone service designed for your business. From a single user at a home office to a multi-user, commercial-grade call centre, Easy Office Phone provides a complete solution customized for your individual business needs. Our products include telephone numbers, local and long-distance calling and a host of powerful and customizable features such as auto-attendants, call queues, conference calling and much more. We offer companies with multiple locations the ability to operate under one umbrella, allowing increased productivity and reduced resource requirements. Now, your workers can work from home, or any location globally with our easy to use, plug and play Hosted PABX solution.
Hosted PABX, Illustrated
You may be familiar with the concept of “cloud-based” technology. If so, you already understand the simple yet powerful foundation of our Hosted PABX Service. Below is a simplified illustration.
The Benefits of a Hosted PABX
There are a number of key advantages to using a Hosted PABX versus traditional telephone service or purchasing an office telephone system.
- Initial Cost Savings– You do not need to make a large upfront investment by purchasing an office telephone system and there is no need to maintain it. With a Hosted PABX solution the office telephone system is operated and maintained by your provider.
- Ongoing Cost Savings– Typically, a Hosted PABX implementation is significantly more cost-effective over the long run than a traditional PBX. These ongoing savings are in addition to the initial savings on capital outlay.
- Geographical Flexibility– Employees can work from anywhere when your office phone system is virtual. You can have employees working from home, other offices, mobile phones, and even overseas.
- Local Presence– Hosted PABX systems allow you to get local virtual numbers in cities where you are not physically located which allows you to create a virtual presence or open a virtual office in New York or the UK.
- Credibility– For small businesses a virtual system can give them instant credibility by presenting their customers with a professional sounding telephone solution. Traditional telephone systems are generally cost-prohibitive for smaller organizations.
- Scalability– Traditional phone systems are limited by how many users they can handle as well as how many lines you have purchased from your local telephone provider. Virtual systems can expand and grow with your business as you need them to.
- Quick Setup– A Hosted PABX solution can have you up and running very quickly compared to a traditional telephone system.
- Ease of Use– End-user management of a Hosted PABX is far more user-friendly than is the case with traditional solutions. Intuitive web interfaces mean that anyone can manage, monitor and make changes to the service at any time, without needing any specialized skills or experience.
Hosted PABX Features
Our cloud-based service provides a wealth of powerful features, many of which are included at no additional cost. Below is a categorized list of some of the most popular features.
- Long-distance included
- Little or no hardware needed
- Easy to manage – no technican required
- Huge number of included features
- Find-me / Follow-me included
- Use desk phones, smartphones, or laptops
- Voicemail to E-mail included
- Supports multiple physical offices
- Customize your autoattendant
- Manage staff with departments
- Get local numbers in areas of your choice
- Custom hold music supported
- Track performance over time
- Easily generate detailed reports
- View real-time usage and active calls
- Automatically record calls
A customer calls your toll-free or local phone number and the call is answered either by your receptionist or an automated greeting. You can even have multiple receptionists in different geographical locations answering your incoming calls. If the receptionist is not available and an automated greeting answers the phone call, customers can choose to dial an extension, a specific department, listen to product information or use the dial-by-name directory.One of the great benefits of a Hosted PABX system is that employees can be working in different geographical locations. For instance, an employee working from home in Johannesburg can transfer a caller to technical support which is located in Durban. Employees can answer calls from their cell phones, on a laptop, from their home or anywhere with a traditional landline or internet connection for business Voice-over-IP.
What equipment or service can I use?
Let us go over a few of the ways that a Hosted PABX can be used to replace your current telephone service or work in conjunction with it.
- Keep your existing landlines– You might choose to keep your existing telephone lines and have calls forwarded from the Hosted PABX service to these telephone lines. For instance when someone calls the “sales” department, the Hosted PABX service could simultaneously call Tsepho and Rick’s traditional telephone lines. This implementation may not be ideal as it generally means that the total cost of your phone solution is higher, because you have to pay for the Hosted PABX service and the traditional telephone lines.
- Use mobile telephones– Many companies have employees who are outside of the office most of the time (real estate agents for instance) and would prefer to receive their calls on their mobile telephones. Calls from the Hosted PABX service can be forwarded to your cell phone and many Hosted PABX services allow you to choose to send a caller to voicemail or transfer the call to another extension (which might be another cell phone).
- Use voice-over-IP– Some Hosted PABX services are bundled with VoIP service. This is usually the optimal solution as it eliminates the need to have a telephone line with your local telephone carrier to make and receive calls. You can choose to use multi-line digital office telephones that plug directly into your internet connection. Typically there is also an option for using soft phones which are computer programs that simulate a business telephone on your desktop so you can make and receive calls using a USB headset.
- Use smartphone apps– Smartphones allow companies to better integrate mobile employees into the company’s service. Apps for iPhone or Android are relatively new developments in the industry, and allow employees’ smartphones to behave in the same manner as desk phones in the main office. As an example, the smartphone can display the company’s caller ID when placing outgoing calls, rather than the caller ID of the smartphone itself. The use of a smartphone app also means that calls do not need to be forwarded to the smartphone; the device will inherently make and receive calls as if it was a desk phone. Smartphone apps can work well for mobile users while employees in the company’s physical office can use VoIP desk phones. The two approaches complement each other and can be easily used in conjunction.